Shipping policy

📦 Shipping Policy – AcneX

Thank you for choosing AcneX. We are committed to delivering your order safely and efficiently.

Order Processing Time

All orders are processed within 1–3 business days (Monday–Friday).
Orders are not processed or shipped on weekends or holidays.

After processing, your order is prepared for international shipment.

Shipping Time (United States)

Estimated delivery time: 8–14 business days

Please note that delivery times may vary depending on customs processing, carrier delays, or high-demand periods.

Tracking Information

Once your order has shipped, you will receive a confirmation email with a tracking number.
Please allow 2–5 days for tracking updates to appear.

Customs & Delays

In rare cases, international shipments may experience slight delays due to customs inspections or carrier issues. AcneX is not responsible for delays once the package has been handed to the shipping carrier.

Incorrect Address

Customers are responsible for providing accurate shipping information at checkout. AcneX is not responsible for orders shipped to incorrectly entered addresses.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact our support team within 7 days of delivery at:

support@tryAcneX.com

We will work with you to resolve the issue promptly.